Policies

 

CANCELLATION POLICY:

We request 24 hour notice if you cannot make your appointment. Please review the policies below for appointments cancelled without 24 hour notice or missed appointments.

PHYSICAL THERAPY:
A missed appointment or cancellations with less than 24 hour notice will be subject to a $45 fee. Late arrivals to appointments or no shows will be subject to charge as a full appointment of the scheduled service.

ALTER G:

Appointments that are cancelled on the same day or skipped will count against your AlterG pass. If you do not have a pass, you will be charged the single use rate for the missed appointment.

MASSAGE THERAPY:
A missed appointment or cancellations with less than 24 hour notice will be subject to a $45 fee. Late arrivals to appointments or no shows will be subject to charge as a full appointment of the scheduled service.

PERSONAL TRAINING:

For Pilates Reformer, Personal Training, Group Strength Classes, and Alter G you will also be charged for a full session for any appointments that are cancelled on the same day or skipped. These will count against your personal training package. If you do not have a package, you will be subject to a $45 fee for a single 60 minute session or $25 for a single 30 minute session for any missed or late cancellation appointments.